Terms and Conditions

When a customer purchases a product from Noah Garden Rooms, the customer is agreeing to the terms and conditions set out below. Customers are advised to read these terms and conditions carefully before placing an order. Please contact our office if you have any questions.

These terms and conditions do not affect your statutory rights.

Our Details and Contact

Our contact details are available on our website: www.noahgardenrooms.co.uk.

Telephone calls to and from our office may be recorded for training, monitoring and contract accuracy. When payments are made over the telephone, you will be transferred to a secure payment line which is not recorded.

Planning Permission and Permitted Development

Most of our buildings do not require permitted development checks with your local council. Our standard buildings are manufactured to a maximum height of 2.5m, which typically does not require checks when installed on flat, level ground.

If your building base is raised or elevated, if you choose a canopy roof, or if your property is subject to specific restrictions, you are responsible for checking with your local council whether the building still falls under permitted development. Noah Garden Rooms Ltd is not responsible for carrying out these checks or for any issues that arise if you do not confirm this with the relevant authority before ordering.

General guidance for England:

• Buildings within 2m of a boundary can be up to 2.5m high.
• Buildings more than 2m from a boundary can be up to 3m high.
• Dual-pitched roofs can be up to 4m high if more than 2m from a boundary.
• Maximum eaves height is 2.5m from the ground in all cases.
• Any building over 30m2 may require planning permission and/or building control checks.
• Outbuildings must not take up more than 50% of the garden area/curtilage, including existing buildings.

This guidance applies to England only. If you live in Wales, Scotland or any area with special planning restrictions, you must check with your local authority before placing your order.

Our buildings are sold as day-use garden rooms that typically do not require permissions or regulations. If you plan to use your building for specialised purposes, commercial use, sleeping accommodation, living accommodation, or any use that may require consent, you must check with your local council or authority before proceeding.

Order Confirmation and Amendments

After you place an order, we will send you an order confirmation listing the details of your building. You have 14 days from the date of ordering to request changes, subject to these terms.

It is the customer’s responsibility to ensure all details, including price, measurements, colours, door/window positions, specifications and delivery/installation details are correct. Confirmations are normally emailed but can be posted if requested.

All buildings are made to order. For bespoke buildings, including specific door/window placements or exact spacings, we require clear and accurate measurements on your drawing to avoid confusion. If details are not provided, we will position windows and doors where we consider most suitable based on your drawing, description or order details.

Manufacture and procurement of bespoke or order-specific materials may commence immediately after expiry of the 14-day cooling-off period. Once manufacture, procurement or allocation of materials has begun, cancellation or amendment charges may apply.

Pricing, Deposits and Payments

All prices and charges include VAT unless stated otherwise.

A 25% deposit is required when placing an order. Of this, 10% of the total building cost is non-refundable after the 14-day cooling-off period, as it contributes towards administration, order processing, design, planning, material allocation and preparation costs. Pre 14 days there will be a £100 admin fee deducted if cancelled within 14 days.

Full cleared payment of the remaining balance must be received no later than 14 calendar days prior to the agreed installation date. Noah Garden Rooms reserves the right to postpone delivery and installation if payment has not been received in full and cleared funds by this date.

Any delay, postponement, re-attendance, storage, administration or additional cost arising from late payment will be chargeable to the customer. Failure to make payment by the due date may result in postponement of installation, storage charges and reasonable debt recovery costs being applied.

Any upgrades added to your building are non-refundable once ordered or procured, as these items are purchased or allocated specifically for your order. If you later decide to remove an upgrade, you may still be charged for it where costs have already been incurred.

Ownership of Goods

Ownership of the building, materials and all supplied goods shall remain with Noah Garden Rooms until payment has been received in full and cleared funds confirmed.

Noah Garden Rooms reserves the right to withhold delivery and installation where payment remains outstanding. Where legally permitted, Noah Garden Rooms may also recover goods that remain unpaid for.

Risk in the goods passes to the customer once the goods are delivered to the customer’s property, collected by the customer or collected by the customer’s appointed courier.

Cancellation, Changes and Postponements

Within the 14-day cooling-off period

You may change, postpone or cancel your order within 14 days of placing it, subject to your statutory rights. If you ask us to begin work, procure materials or carry out services during this period, reasonable costs incurred may be deducted from any refund where legally permitted. £100 admin fee.

After the 14-day cooling-off period

All buildings are made to order. If you change, postpone or cancel your order after the 14-day cooling-off period, charges may apply depending on the timing and the costs already incurred by Noah Garden Rooms.

Unless otherwise agreed in writing, the following cancellation structure may apply:

• After the 14-day cooling-off period: minimum 10% of the total building cost retained.
• Where materials, upgrades or bespoke items have been ordered, allocated or manufactured: the customer will be responsible for the costs incurred.
• Within 21 calendar days of installation: up to 75% of the total order value may be payable.
• Within 14 calendar days of installation: up to 100% of the total order value may be payable.

If you postpone installation after manufacture is complete, storage charges may apply. Any revised installation date will be subject to availability and may not be immediate.

Where a postponement exceeds 90 days, Noah Garden Rooms reserves the right to review the contract price to reflect any increases in material, transport or labour costs that have occurred since the original order date.

Any revised installation date will be subject to production capacity and installer availability and cannot be guaranteed to be immediate.

If the request to postpone is made within 21 calendar days of the agreed installation date, Noah Garden Rooms reserves the right to apply the cancellation charges set out within these Terms and Conditions unless otherwise agreed in writing.

• Administration costs
  • Labour rescheduling costs
  • Vehicle and transport costs
  • Storage costs
  • Accommodation costs (where applicable)
  • Costs relating to subcontractors or third-party suppliers
  • Any materials or products already ordered or manufactured specifically for the customer's order

Where a customer requests to postpone or rearrange an installation date, Noah Garden Rooms reserves the right to charge any reasonable costs incurred, including but not limited to:

As installation slots are reserved exclusively for each customer, changes to confirmed installation dates may result in financial loss and additional costs.

Once an installation date has been agreed and confirmed, any request by the customer to postpone or change that date must be made in writing and is subject to Noah Garden Rooms' approval.

Customer Requested Installation Date Changes

Delivery and Installation

When you place your order, we will provide a delivery date and/or installation date where available. Around 24hrs from placement of your order.

Delivery and installation dates are arranged for the convenience of the company in agreement with the customer. As we operate across England and Wales, it can be difficult to provide an exact delivery or installation time. We will give an estimated time on request, and our fitters will provide a courtesy call where possible before arrival.

Although we aim to deliver and install on agreed dates, we cannot guarantee exact dates or times. Delays may occur due to circumstances beyond our reasonable control, including vehicle breakdowns, strikes, material shortages, sickness, traffic, severe weather, unsafe working conditions or other unexpected issues. We shall not be liable for indirect or consequential losses arising from such delays. If we cannot attend, you will be notified as early as reasonably possible and a new date will be arranged.

Installation may be paused or rescheduled where weather conditions create safety concerns or may compromise installation quality.

Customers must ensure that someone is present to accept the building on delivery and installation day unless otherwise agreed in writing. If the customer does not keep to the agreed arrangements and delivery or installation becomes impossible, we reserve the right to charge a return/re-attendance fee.

Once installation has begun, the building cannot be repositioned. Please ensure the exact location is clearly identified before we start.

Whilst reasonable care will be taken, Noah Garden Rooms shall not be liable for damage arising from undisclosed site restrictions, hidden services, inadequate access, unsuitable bases, unstable ground, customer-supplied structures, or conditions outside our control. Nothing in these terms excludes liability arising from negligence where liability cannot legally be excluded.

Base / Foundations

The following base requirements apply only if you have not purchased a base through Noah Garden Rooms.

Ground Screw Base Installed by Noah

If you have purchased a ground screw base upgrade from us, the supply and installation of this base is covered by the terms and conditions of that specific ground screw base purchase.

Customer-Supplied Base

Your building can only be erected if the base you provide is solid, completely level and large enough. The base must be no smaller than the actual building size. Gravel or loose hardcore that can shift is not considered solid.

Concrete bases should typically be 4 to 6 inches deep and must be allowed to cure for at least 7 days before installation begins.

Our floor bearers usually run along the short width of the building. If you build a timber framed base, your bearers must run the length of the building to ensure proper support for the floor sections. Please contact our office to confirm the floor plan so you know exactly where supports are needed.

For timber framed bases, we strongly recommend a minimum 4 x 2 inch timber and ideally 12 inch spacing. It is helpful to have spare bearers available in case additional supports are needed where floor sections meet.

Base Checks and Installer Requirements

We are not responsible for fully checking the level of your base, and small discrepancies may not be identified during installation. If you have concerns about your base, please contact the office as soon as possible.

If the base or ground is found to be unsuitable:

• Our fitters may stack the building sections on your property.
• Fitters cannot wait onsite for base corrections.
• It is the customer’s responsibility to correct the base.
• We will return on our next available date to complete the installation.
• A re-attendance charge will apply.
• We cannot remain onsite while you fix an insufficient base.

Drainage and Ground Conditions

Customers are responsible for ensuring adequate site drainage and suitable ground conditions. Noah Garden Rooms accepts no responsibility for movement, settlement, water ingress, damp, mould or structural issues arising from poor drainage, unstable ground, customer-supplied foundations or changing site conditions.

Underground Services

Customers are responsible for identifying and notifying Noah Garden Rooms of any underground services before delivery, installation or ground screw works begin. This includes water pipes, gas lines, drainage, electrical cables, fibre, telecoms, irrigation and any other utility services. Noah Garden Rooms accepts no responsibility for damage to unidentified or undisclosed services. Noah garden rooms is not responsible for accidental damage to any underground utilities as well as subsidence or ground movement after GSB.

Access Requirements

General Access

The customer is responsible for providing suitable access to the installation site. We deliver using 3.5-tonne vans and may sometimes use a trailer, so you must ensure the road and property access are wide enough. We cannot drive over fields to reach your site.

We require:

• 8 ft height access.
• 3 ft width access to reach your base.

If access requires panels to be carried at an angle because 8 ft height is not available, the diagonal height must be at least 8 ft 3 in to allow for panel thickness. Access must be clear of obstacles.

We will not carry buildings over walls, fences, hedges, garage roofs or similar structures. Please consider sharp corners, steps, slopes and narrow paths. We will not carry panels up or down steps unless this has been agreed in advance with the office by email or recorded phone call. We will also not carry panels through a house or garage.

We allow 30 minutes for you to move panels through your house or around obstacles. We recommend having 2 to 4 people available to assist. Panels can be made smaller for difficult access, but this comes with an additional charge.

Please also consider the distance from the delivery vehicle to the base. An average carrying distance is 100 ft. If your carry distance is longer, contact the office to discuss options.

Space Around the Building

When ordering, consider the full dimensions of your building, including roof overhang. We require a minimum of 8 ft access to your base, 1 ft of space around the base for construction and adequate access above the building for our team to fit the roof coverings. Please check for overhanging trees, branches and other obstacles.

Reporting Access Issues

Customers must inform us of any potential access difficulties before installation day. Each job has a set time allocation, so issues must be addressed in advance. If you are unsure about access, contact the office. We may request photographs and measurements to be emailed to info@noahgardenrooms.co.uk for assessment and approval.

We accept no responsibility for on-site inaccuracies outside our control. Inadequate groundworks, insufficient access or unreported obstructions may result in additional charges. Full payment for the building remains due in accordance with the payment terms.

Customer Site Preparation

Before delivery and installation, customers must ensure the site is clear, vegetation and obstructions are removed, access is maintained, the base is prepared, and children and pets are kept away from working areas. Where power, water or other facilities are required and have been agreed, the customer must ensure these are available on the day.

Delivery Only

If you choose delivery only, it will be kerbside delivery only. You must have at least two people available to accept and move the building onto your property. The customer must inspect each panel before the driver leaves and notify the driver of any visible issues at that time.

Customer Collection

If you choose to collect your building, you must bring a suitable vehicle capable of handling the size and weight of the panels. You or your chosen courier must bring two able people to load the panels. If you do not provide two able loaders, we may refuse collection.

If staff are available, we may assist at a cost of £120 per person including VAT. If no staff are available, you will need to rearrange your collection.

If a customer chooses to collect their building or arranges their own courier, it is the responsibility of the customer and/or courier to inspect every panel before loading. We accept no responsibility for items damaged in transit or reported as damaged after leaving our premises.

Electrics

We subcontract electrical work to qualified electricians. Electrical work is subject to the terms, requirements and availability of the electrical contractor.

Unless expressly included within the customer's quotation, our electrical installation is limited to the wiring and electrical fittings within the garden room. Connection of the garden room to the main house electrical supply, including any required armoured cable, trenching, consumer unit alterations or upgrades, testing and certification, must be arranged and paid for separately by the customer and completed by a suitably qualified electrician. Where requested, Noah Garden Rooms may provide a separate quotation for these works, subject to a site survey and the requirements of our electrical contractor.

If we are unable to install the building on the booked day through no fault of our own, additional charges will apply for us to return to complete the electrical installation. The original electrical installation fee is non-refundable where the electrician has been booked and costs have been incurred.

If electrical work is cancelled within 14 Days of the scheduled installation date, a £500 cancellation fee will apply.

Completion of Order

When the building installation is finished, the customer or their authorised representative must inspect the building with the installation team. If there are any issues, these must be pointed out to the installers and written on the delivery ticket before signing.

If no notes are added, we will assume the job has been completed satisfactorily, subject to any statutory rights which cannot be excluded.

If no customer or authorised representative is present at completion, Noah Garden Rooms may deem the installation complete and accepted following photographic evidence and installer sign-off.

Our team may take photographs and videos of the completed building at the end of installation for quality, proof of completion and record keeping. We may use photos of your completed building for marketing or customer images on our platforms unless you email us to opt out.

Seasonal Timber Moisture

Buildings installed during winter months or wet weather may contain timber with a higher moisture content. Your room may need airing if installed during rain or damp conditions. Please speak to our office for advice on ventilation and moisture management if you notice internal moisture.

Ground Screw Bases

When a customer purchases a Ground Screw Base (“GSB”) from Noah Garden Rooms, the customer agrees to the following Terms and Conditions. These Terms and Conditions do not affect your statutory rights.

GROUND SCANNING AND SITE ASSESSMENT

Noah Garden Rooms may use Ground Scanning Equipment, including CAT scanning equipment, before installation of a Ground Screw Base.

Ground scanning reduces risk but cannot identify all underground services, foundations, obstructions, debris, roots, rock, rubble, made ground or hidden site conditions.

Whilst every reasonable effort will be made to identify potential issues prior to installation, Noah Garden Rooms cannot guarantee that all underground conditions will be identified before work commences.

Where requested, a pre-installation scan may be arranged at an additional cost.

The customer acknowledges that installation remains subject to site conditions found on the day.

GROUND SUITABILITY

Ground Screw Bases are generally suitable for installation in:

• Grass • Hardcore • Clay • Soil • Chalk • Sandstone

Suitable ground conditions and a minimum depth of approximately 725mm are required.

If the ground is not suitable for Ground Screw installation, Noah Garden Rooms reserves the right to decline installation or propose an alternative solution.

UNDERGROUND OBSTRUCTIONS

If underground obstructions are encountered during installation, including but not limited to:

• Buried concrete • Existing foundations • Rock • Rubble • Tree roots • Made ground • Unknown structures

Noah Garden Rooms may:

• Suspend installation • Amend the base design • Recommend an alternative foundation solution • Apply additional charges • Cancel the installation where no practical solution exists

Any additional costs arising from unforeseen underground conditions may be chargeable.

BUILDING LOADINGS

The Ground Screw Base is designed based upon the building specification and loading information provided at the time of order.

Customers must notify Noah Garden Rooms before ordering if the building will contain unusually heavy loads including:

• Gyms • Hot tubs • Commercial equipment • Storage loads • Specialist machinery

Failure to disclose additional loading requirements may affect the suitability of the Ground Screw Base design and any associated warranty.

CUSTOMER RESPONSIBILITIES

The customer is responsible for:

• Identifying and disclosing all known underground services. • Ensuring adequate access is available. • Confirming planning permission requirements where applicable. • Providing a suitable and safe installation area. • Clearly identifying the required position of the base before installation begins.

Photographs supplied before installation are used for guidance only and do not constitute confirmation of ground conditions or suitability.

UNDERGROUND SERVICES

Customers must notify Noah Garden Rooms of all known underground services including:

• Electricity • Water • Drainage • Gas • Fibre • Telecommunications • Irrigation systems

Whilst Noah Garden Rooms may use CAT scanning equipment where appropriate, such equipment cannot identify all services.

Noah Garden Rooms shall not be liable for damage to services that:

• Have not been disclosed. • Are incorrectly identified. • Are not reasonably detectable using standard scanning equipment.

GROUND LEVELS AND CLEARANCES

The maximum variance between the highest and lowest point of the installation area must not exceed 12 inches unless otherwise agreed in writing.

A minimum clearance of 1 foot must be maintained around the perimeter of the base and completed building to allow installation, maintenance and inspection. Maximum run off within 2m of a boundary must not exceed 300mm and 900mm for more than 2m of a boundary. If the slope is more, the ground will need to be dug down to level off before we attend.

ACCESS REQUIREMENTS

The customer must provide suitable access for delivery and installation.

Minimum requirements include:

• 8ft height clearance. • 3ft width clearance. • Suitable vehicle access.

Customers must notify Noah Garden Rooms of:

• Narrow access routes. • Steps. • Slopes. • Restricted access. • Long carrying distances. • Overhead obstructions.

Additional charges may apply where access issues have not been disclosed.

INSTALLATION

Once installation has commenced, the Ground Screw Base cannot be repositioned without additional charge.

The customer must approve the final location before installation begins.

If installation cannot proceed due to customer-related issues, materials may be left on site and re-attendance charges may apply.

DRAINAGE AND GROUND CONDITIONS

Customers are responsible for ensuring adequate drainage and suitable ground conditions.

Noah Garden Rooms accepts no responsibility for:

• Settlement • Subsidence • Ground movement • Waterlogging • Drainage issues • Erosion • Changing ground conditions

occurring after installation.

10A. GROUND MOVEMENT AFTER INSTALLATION

Following installation of the Ground Screw Base (GSB), any defect arising directly from the installation workmanship would ordinarily become apparent within the first three (3) months.

After this period, any movement, settlement, subsidence, heave, tilting or changes affecting the Ground Screw Base or the surrounding ground shall be deemed to be the result of natural ground conditions, environmental factors or circumstances outside the reasonable control of Noah Garden Rooms, unless it can be demonstrated that such movement was caused directly by defective workmanship.

The customer is responsible for ensuring that adequate drainage is maintained around the Ground Screw Base and surrounding ground for the lifetime of the installation. Noah Garden Rooms accepts no responsibility for any movement or damage resulting from inadequate drainage, standing water, flooding, heavy or prolonged rainfall, soil shrinkage or expansion, erosion, waterlogged ground, changes to surrounding ground levels, nearby tree roots, underground water movement, or any landscaping, excavation or groundworks carried out after installation.

Noah Garden Rooms shall not be liable for any movement, settlement, subsidence or structural issues arising from changing site conditions or natural ground movement occurring after installation where the Ground Screw Base has been installed correctly and in accordance with the agreed specification.

WARRANTY

Ground Screw Base installations carry a 12-month workmanship warranty from the date of installation.

The warranty covers defects arising directly from installation workmanship.

The warranty excludes:

• Subsidence • Settlement • Ground movement • Flooding • Excessive loading • Customer modifications • Third-party works • Misuse • Hidden site conditions • Events beyond Noah Garden Rooms’ reasonable control

DELIVERY AND INSTALLATION DATES

All delivery and installation dates are estimates only.

Noah Garden Rooms shall not be liable for delays caused by:

• Severe weather • Vehicle breakdowns • Material shortages • Supplier delays • Traffic • Illness • Strikes • Other circumstances beyond our reasonable control

CANCELLATION AND POSTPONEMENT

Ground Screw Base orders are subject to the cancellation provisions contained within Noah Garden Rooms’ main Terms and Conditions.

RE-ATTENDANCE CHARGES

Where Noah Garden Rooms is unable to complete installation through no fault of its own, re-attendance charges may apply.

Charges will be based upon:

• Labour costs • Travel costs • Accommodation costs (where applicable) • Plant costs • Material costs

The applicable charge will be advised before any return visit is booked.

Faults, Shortages, Defects and Complaints

If any parts of your building are damaged or defective at delivery or installation, please highlight this to the team at the time of delivery or installation and ensure it is recorded.

If you have a complaint, please send it in writing within seven days of delivery or installation to info@noahgardenrooms.co.uk. Please include clear photographs showing the issue so we can determine the cause before arranging any rectification.

Customers must provide Noah Garden Rooms with a reasonable opportunity to inspect and rectify any confirmed defect before arranging third-party works. We are not responsible for third-party costs unless we have agreed them in writing in advance.

If a defect is confirmed and is clearly the fault of UK Garden Rooms Ltd, we will offer a suitable solution, which may include repair, replacement of the affected part or a partial refund at management’s discretion and in accordance with your statutory rights.

We cannot accept claims for loss of earnings, loss of business, loss of use, loss of opportunity or other indirect or consequential losses where a return visit is required, except where such liability cannot legally be excluded.

Our Products and Maintenance

All of our buildings are designed so that planning permission is not required in most cases under permitted development. It is the customer’s responsibility to check requirements for their area and property. Noah Garden Rooms accepts no liability if permission is needed but refused or if the customer proceeds without making the required checks.

Natural Properties of Wood

Wood is a natural material and may contain knots, splits and resin pockets. These are aesthetic characteristics and do not usually affect structural integrity.

Timber naturally reacts to environmental conditions. As a result, you may experience colour changes, surface splits or cracks, warping or shrinkage and slight variation in board profiles. These are not defects and are not covered for replacement, refund or repair unless they amount to a fault under your statutory rights.

The number of panels used may differ from website images due to building size, cladding thickness, window/door layout and material availability. For timber cladding, filler may be required if gaps appear through natural expansion and contraction.

Doors, Roofs and Weathering

Door adjustments are not covered under guarantee and may occasionally be needed in the same way that PVC or aluminium doors in a house may need adjustment over time.

EPDM rubber roofing includes a 10-year manufacturer warranty, subject to the relevant manufacturer terms. This warranty may be void in the event of storms, misuse, poor maintenance, animal damage, fireworks, accidental damage, customer alterations or other external damage.

Ventilation and Insulation

You must ensure the building is ventilated to help prevent moisture and condensation by opening doors and windows regularly. Regular ventilation is essential to reduce the risk of condensation or mould. We are not liable for mould or condensation caused by inadequate ventilation, unsuitable use, drying clothes, heating without ventilation, poor maintenance or site conditions outside our control.

If you plan to board and insulate your building yourself, we recommend using a breathable membrane and high-quality insulation. Please speak to our sales team before ordering so we can discuss the required upgrades and suitability.

Timber Sizes and Materials

Timber sizes can be ex/pre-planed sizes. For example, CLS sizes may be quoted before being planed for a smooth finish. Timber characteristics will change over time due to environmental conditions.

We reserve the right to change timber species, timber grade, cladding profiles, systems or products due to market conditions, supply availability or improvements in design and quality. Such changes will not affect the agreed cost of an existing order and will not materially reduce the quality or performance of the product.

Timber Cladding and Appearance

If you order a timber-clad building, we recommend painting your building with a suitable waterproofing paint as soon as possible to maintain the timber cladding lifespan. You will need to maintain this treatment yearly or in line with the paint manufacturer’s recommendations. We recommend Teknos or Protek paints.

If you choose thermowood cladding, you do not need to paint the cladding unless you want to change the colour. Thermowood painted cladding upgraded through Noah is pre-coated and may receive touch-ups onsite if there are marks during installation or transit.

Website images are for illustration only. Buildings shown may vary in size or design based on customer requests. Colours may also vary slightly due to digital photography, screen settings and natural material variation, but this does not change quality or performance.

Internal Wall Boards

Where internal wall boards are supplied as part of the building specification, they are supplied factory-primed and are ready to receive a suitable finishing coat of paint. Minor filling, sanding or touch-up work may be required following installation, transportation or at board joints before final decoration. Any visible screw heads, joints or fixings may also require preparation as part of the normal decorating process. Final painting and decoration are the responsibility of the customer unless otherwise agreed in writing.

Specification and Terms Updates

All specifications are correct at the time of ordering but may be changed or withdrawn without notice. We continually improve our design, quality and service, so we may amend products or policies when necessary. This will not affect your placed order in any way that materially reduces the product you have purchased.

We reserve the right to update our Terms and Conditions at any time. This does not affect your statutory rights or orders already placed under previous terms unless agreed with you.

10-Year Structural Guarantee

All our buildings come with a 10-year structural guarantee, which covers the main structural framework against defects in materials or workmanship. This guarantee applies only when the building has been installed, maintained and used in accordance with our guidelines.

The guarantee does not cover damage caused by adverse or extreme weather conditions, including but not limited to storms, high winds, flooding or other environmental events. Natural characteristics of timber such as movement, shrinkage, warping, splits or cracks are not considered faults and are not covered.

This guarantee does not apply to roofing materials, water ingress caused by insufficient maintenance, issues arising from modifications, alterations or additional works carried out by the customer, unsuitable bases, poor drainage, inadequate ventilation or failure to maintain the building.

The guarantee covers structural components only and does not include consequential loss, damage to personal belongings, or costs associated with labour, re-attendance or remedial works beyond the repair or replacement of the affected structural part, except where such liability cannot legally be excluded.

Tanalised Timber Cladding

Our timber materials are pressure treated and tanalised with Tanalith E. The preservatives protect the wood from attack by termites, other insects, fungal decay and rot for 10 years, subject to correct maintenance, use and environmental conditions.

Guarantee Conditions

To maintain the validity of the 10-year structural guarantee, the following conditions must be met:

• The building must be installed on a solid and level base made from a suitable material.
• If the base is not solid or level, we may offer to install the building under a disclaimer, which will affect your warranty and guarantee, or we may refuse installation and provide the building on a delivery-only basis.
• The building must receive regular maintenance and treatment, excluding composite buildings where this is not required.
• The building must not be modified in any way that could affect structural integrity or allow moisture ingress.
• A minimum of 1 foot clearance must be maintained around the building to allow for ongoing treatment and to prevent moisture build-up.
• The building must not be in contact with exterior walls, trees or vegetation that could transfer moisture into the timber.
• The building must be adequately ventilated and used only for its intended purpose.

Force Majeure

Force majeure refers to any event or circumstance beyond our reasonable control. This includes, but is not limited to, acts of God, war, terrorism, flooding, severe weather, explosions, natural catastrophes, civil or military disturbances, strikes, supply chain disruption, material shortages, transport disruption, theft, illness or events affecting subcontractors or suppliers. We will not be held liable for any failure or delay in fulfilling our obligations where such failure or delay is caused by a force majeure event.

Additional Costs

If you cancel your order after paying a deposit, a fee will be applied in accordance with the cancellation section of these terms.

If we are unable to deliver or erect your building through no fault of our own, a re-attendance charge will apply. This fee must be paid before we attempt to return. The amount depends on building size, the work required and your distance from our premises and may be up to 50% of the total order value, plus any additional mileage charges.

If you choose our fitting service but fail to provide adequate access, a clear site or a suitable base, the fitting charge will still apply and is non-refundable. No discount will be given if you later choose to erect the building yourself.

If you are collecting your building and do not provide two people to load the panels, we will charge £120 per person including VAT for staff assistance, provided staff are available. If no staff are available, collection will not be possible on that date. This fee must be paid within 15 minutes of the issue being raised.

Storage charges may apply where a completed building cannot be delivered or installed due to customer delay, late payment, inadequate access, unsuitable base, postponement or failure to meet agreed arrangements.

Finance Options

Noah Garden Rooms may offer finance options from time to time, including promotional 0% finance products, subject to availability and approval.

A deposit equal to 25% of the total order value is payable directly to Noah Garden Rooms at the time of ordering.

The remaining balance, typically 75% of the total order value, may be funded through an approved finance agreement, subject to status and acceptance by the finance provider.

Finance is provided by an approved third-party finance provider and is subject to the lender's terms and conditions, credit assessment and eligibility criteria.

Acceptance of a finance application is entirely at the discretion of the finance provider. Noah Garden Rooms has no influence over lending decisions and accepts no responsibility for declined applications.

No order shall be deemed fully approved under a finance arrangement until:
• The required deposit has been paid to Noah Garden Rooms.
• The finance provider has approved the application.
• All finance documentation has been completed and accepted.

Where finance approval is declined, the customer may choose an alternative payment method or cancel the order in accordance with Noah Garden Rooms' standard cancellation provisions.

If a finance agreement is cancelled after approval, any cancellation of the underlying order shall remain subject to Noah Garden Rooms' standard cancellation, amendment and deposit terms.

Any deposit paid directly to Noah Garden Rooms remains subject to the deposit and cancellation provisions contained within these Terms and Conditions.

Finance promotions, including 0% finance over 10, 12 or 24 months, may be amended, withdrawn or changed without notice by the finance provider.

Finance is available to UK residents aged 18 years or over and is subject to status.

Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Disputes shall be subject to the jurisdiction of the courts of England and Wales.