Delivery and Handling
We will also give you an estimated delivery date at the point of ordering. Around 4 weeks prior to the estimated date given, we will confirm a specific date that we intend to delivery your building to you. We will give our best efforts to get the delivery to you on the delivery date given. If for some reason we cannot make this date due to extreme circumstances (for example, breakdowns, strikes, material shortages, sickness or other factors beyond our control), you will be informed either before or on the date of delivery at the earliest time and a new delivery date will be given. There will be no compensation due should we be unable to attend for one of these factors.
We always deliver with a 3.5 ton flatbed and on occasion may use a trailer as well. The customer must consider whether the access to the property (i.e. width of the road) is sufficient.
We will not drive our vehicles over fields in order to get to an access point.
If delivery only is chosen it will be to the curb side only. You will require at least two people to accept the building and to take it in to your property.
Returns and Refunds
All garden rooms are bespoke and made to order. Therefore, we do not accept returns or offer refunds on our buildings.
If any parts are lost or damaged, we will repair or replace damaged parts with new ones free of charge. This is providing notification of such shortage or damage is made upon delivery or in writing within seven days of delivery. Please contact us on [email protected].
We will always request photographs which clearly demonstrate any reported defects, so we are able to determine the cause prior to the possibility of rectification. If a defect does occur and clearly is the fault of Noah, then we will give you suitable options which may include repair or partial refund (at the discretion of management).
We cannot accept any claim for loss of earnings or consequential losses should a further visit be required.